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Terms & Conditions

Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. 

  • This is a site operated by FOODATIOUS PRIVATE LIMITED and we are registered in Singapore under the Business Registration Number 202024577H and with our registered address at 7 Gambas Crescent #07-28 Ark@Gambas Singapore 757087.
  • The expression “The Company” shall mean FOODATIOUS PRIVATE LIMITED and all its assigns and successors intitle.
1. TRANSACTION CURRENCY AND PRICING

All prices quoted are in Singapore Dollars (SGD).

2. SHIPPING AND DELIVERY WITHIN SINGAPORE

Singapore delivery is available to all areas. The company will endeavour to the best of its ability to confirm all orders within a day and, in most cases, your order will be ready for delivery and will arrive on the date and time of request. Please contact us at info@frozenwells.com.sg for details of any confirmed order or delivery not received.

Currently, we do not deliver out of Singapore.

3. CUSTOMER SERVICE

The Company is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

4. RETURNS AND REFUND POLICY

We want you to be satisfied with your purchase from the Site. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our contact page within 7 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return.

Please note:

  • Merchandise items must be returned in original new condition including all original packaging. Original shipping charges are nonrefundable.
  • All return shipping charges must be prepaid.
  • Items purchased online cannot be exchanged.
  • If the goods are faulty, have been wrongly described, are different to the product purchased on the website or does not do what it is supposed to do, you can choose between a refund, exchange or credit. However, please note that refund decisions are subjected to discretion and will be handled on case by case basis. 
5. ERRORS

Whilst The Company takes all reasonable care to ensure the accuracy of information on The Company's website (www.frozenwells.com.sg), from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by The Company that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. The Company reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of The Company. The Company will not be bound by incorrect information which appears on the website (www.frozenwells.com.sg) or in any other document or information issued by The Company.

6. WARRANTIES

The Company's products may be returned or exchanged in accordance with the policies above. The Company's website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

You acknowledge, by your use of the Site, that your use of The Company is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of The Company website, and that The Company shall not be liable for damages of any kind related to your use of this site.

7. COPYRIGHT

The Company website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.

You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.

8. SECURITY

We have the right to revise and amend these Terms and Conditions from time to time.

You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

9. LAWS AND JURISDICTION

Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.